Hayneedle Reviews

Ordered and received 2 sets of 2 (total 4) Ventana outdoor patio chairs, they arrived as expected, undamaged, by FedEx, on time. Because they were so inexpensive I thought they might be shabby but am delighted with the appearance and quality. The negative reviews must be the only people who bothered with a review.

Look, I never write bad reviews, but I am beyond frustrated. My order arrived in their shipping warehouse more than a week ago now. I scheduled an appointment for delivery with the provider that they use, Estes Forwarding Worldwide, online, and the day of, no one showed up. Of course, you can’t just reschedule, you have to call in and be on hold for about 20 minutes before you can talk to someone who can’t even reschedule for you, but has to call SOMEWHERE else to reschedule for you. They won’t give you the right number to call either. I’ve called in about 9 times now, very nicely, and rescheduled FIVE times. Five days where, if I weren’t able to work from home right now, I would have wasted my entire day waiting at home for this large item to not be left out in the rain.
Now, of those 5 times I scheduled only once did the item actually go out on the truck for delivery. Only to not be delivered. Why? Because the appointment “wasn’t fully confirmed”. What?? I called, they scheduled it, the item was on the truck... And now I have to wait multiple days in between for them to now apparently call me to reschedule. At this point I don’t think it’ll ever arrive... Don’t buy from Hayneedle. Search the item, and buy it literally anywhere else.

This company will not refund all your returns! Even when you have all the proof! Had to request a dispute thru my bank. They said their computer said they paid me but I did not get a refund. Have all proof. Filed a complaint with federal trade commission also! Basically called me a liar in not so many terms. My bank did research on my card. No refund came thru!!! I tried thru customer service several times to no avail.!!

Bought expensive chairs ($100+ each). They both broke within 5 months - HayNeedle offered no help whatsoever. They go with the classic “We don’t care that we sell junk and we already have your money, so buzz off.” approach to customer service.

I placed an order for a 5 piece Chintaly Kalinda dining set. I only received 2 chairs. I called Hayneedle & was told I only ordered 2 chairs. I provided them with the correct order # and invoice showing 5 pieces. Hayneedle stated there was an error in the posting and it should have only been for 2 chairs.

I ordered a dining set from Hayneedle. I should have known when the address was incorrect on my package that this was only the start of bigger issues. Once Hayneedle worked with FedEx to add my apartment number to the box, I was shocked when I received it. I'm not even sure you would call the packaging a box. It was very tattered and worn cardboard. Of course upon opening the package, the dining table was cracked in multiple places. Since I had already spoken to Hayneedle regarding the shipping debacle, I called right back to let them know the table was broken and sent images via email. They let me know that the supplier would be shipping a replacement tabletop and gave me a FedEx tracking number to track it. Over a week later, the supplier had still never even sent the tabletop to FedEx. I contacted a few times to inquire about the status and ask Hayneedle to contact the supplier to get my item sent out. Hayneedle gave me the run around and said to wait two more business days before they would refund me if the item wasn't set. The tracking finally updated, and the package was out for delivery today. Well guess what? Hayneedle forgot to give the supplier my apartment number AGAIN! FOR THE SECOND TIME! It is Saturday and Hayneedle customer service is closed until Monday morning. If I ever do get the table top, I probably won't even be surprised if the second table top. In fact, I am expecting that to be the case. This has been a stressful and completely horrible experience. To spend hundreds of dollars on something and to feel like you are getting scammed is the absolute worst. I wish I would have looked up reviews on Trustpilot before purchasing from this retailer. DO NOT PURCHASE FROM THEM! You will definitely regret your decision.

We purchased a coffee table and an end table from Hayneedle. They were wobbly from the beginning and got worse over time. This morning the coffee table was completely collapsed. Do yourself a favor and spend the extra couple of dollars and get something good!!

I ordered a dining set from Hayneedle. I should have known when the address was incorrect on my package that this was only the start of bigger issues. Once Hayneedle worked with FedEx to add my apartment number to the box, I was shocked when I received it. I'm not even sure you would call the packaging a box. It was very tattered and worn cardboard. Of course upon opening the package, the dining table was cracked in multiple places. Since I had already spoken to Hayneedle regarding the shipping debacle, I called right back to let them know the table was broken and sent images via email. They let me know that the supplier would be shipping a replacement tabletop and gave me a FedEx tracking number to track it. Over a week later, the supplier had still never even sent the tabletop to FedEx. I contacted a few times to inquire about the status and ask Hayneedle to contact the supplier to get my item sent out. Hayneedle gave me the run around and said to wait two more business days before they would refund me if the item wasn't set. The tracking finally updated, and the package was out for delivery today. Well guess what? Hayneedle forgot to give the supplier my apartment number AGAIN! FOR THE SECOND TIME!!! It is Saturday and Hayneedle customer service is closed until Monday morning. If I ever do get the table top, I probably won't even be surprised if the second table top. In fact, I am expecting that to be the case. This has been a stressful and completely horrible experience. To spend hundreds of dollars on something and to feel like you are getting scammed is the absolute worst. I wish I would have looked up reviews on Trustpilot before purchasing from this retailer. DO NOT PURCHASE FROM THEM!!! You will definitely regret your decision.

Please buyer, beware shopping at Hayneedle! This company is a big fraud. I moved into my new home and decided to use them to furnish most of the house because of the pandemic. What a disaster! The items are flimsy and I received some of them broken and had to use super glue or different screws. The one item that drove me to write this review is a cocktail table that I was going to use in the living room that came with a broken drawer. After waiting almost three months for the replacement drawer, first I was told I'll have to wait another 21 days. Then I was told the item is no longer available. When I asked for a refund. They are asking me to return the item. The only problem is that when I purchased the item it said not eligible for return. The table looks horrible with a broken drawer. I'm out $300. Please don't by from this company. The item in the photo is not what you will receive. You will get the inferior version of what's in the photo.

I ordered a cabinet which had no reviews. After it arrived, they sent me at least three emails asking me to review it. Each time, their site failed to accept my review. Which explains why this item had no reviews. The item itself was, well, usable enough that I did not return it. Hayneedle asserts that their site is optimized for Google Chrome, so I guess they don't want customers who use other browsers.

The lamp shade was dark and looked burnt and used and literally smelled like they found the lamp shade in a garbage dump with bowel movement. Seriously. I had to wash my hands for 2 minutes after i picked it up to look at it. How can they do that to their customers? They should have negative stars for this company. Smh

Hayneedle cancelled my order after I inquired the order status 3 days after no shipping. Terrible experience. If you do not have the items in stock, do NOT sell them. Even worse is that it did not notify me of any inventory issue until I contacted the company. Do not recommend this store.